Imagine a city where a teenager in the Bayview could log on and search for a summer internship from his cell phone, allowing him to gain valuable job training for a future career. Or a family in the Mission could apply for affordable housing from a computer at their local library. Or even an aspiring café owner could apply for and track every permit for her business online on a City website.
In San Francisco, we’re making a dramatic shift in how we deliver services – to focus on you, our residents, visitors, and the businesses in the city we love. Digital services can make each of these scenarios a reality, but we recognize there's a lot of work to do! Our first step in transforming the City starts with the hiring of our new Chief Digital Services Officer, a senior technology leader for this Citywide initiative.
San Francisco’s new Digital Services Strategy is about transforming the customer experience of City services, making our services accessible and easy to use for everyone. With each new digital service we build, we must redesign it from the ground up, making it simpler and faster. We want you to feel confident that when you need something from the City, you can get it in an easy, seamless way.
If you’d like to hear about job opportunities to join this new initiative, and other updates, share your email with us: