Imagine a city where a teenager in the Bayview can search for a summer internship from his cell phone, allowing him to gain valuable job training for a future career. Or a family in the Mission can apply for health insurance from a computer at their local library. Or where an aspiring café owner can apply for and track every permit for her business from her home office.
San Francisco's Digital Services Strategy, published in 2016, seeks to make a dramatic shift in how we deliver services – to focus on you, our residents, visitors, and the businesses in the city we love. Digital services can make each of these scenarios a reality, but we recognize there's a lot of work to do! We're recruiting technologists to join our team: if you're a developer, designer, product manager, or content strategist who wants to use your skills for good, get in touch.
This Digital Services Strategy is about transforming the customer experience of City services, making our services accessible and easy to use for everyone. With each new digital service we build, we must redesign it from the ground up, making it simpler and faster. We want you to feel confident that when you need something from the City, you can get it in an easy, seamless way.
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